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Welcome to Kinson Road Medical Centre

Kinson Road Medical Centre is run by Dr Andrew Brewer, supported by six associate GPs (Dr Philip Doust, Dr Emma McFarland, Dr Jo Shepherd, Dr Andrea Siggers and Dr Neeta Somani, Dr Robert Whitmey) and has approximately 11,000 patients. Our main surgery is at 440 Kinson Road and our branch surgery is in West Howe. We pride ourselves on being a very friendly practice and aim to provide a high standard of medical care to all our patients as well as a range of services to meet their needs.

When you join the practice, you will be registered with a named GP within the practice but you will be able to see any of the doctors, subject to their availability. If you wish to know which doctor you are registered with please just contact reception, this is also usually shown on any letters we send to you. You may attend either surgery. When making an appointment, just let the receptionist know who you would prefer to see and at which surgery. The receptionists will do their best to accommodate your preferences but, if your preferred doctor is away or his/her surgery is full, you will be offered an appointment with one of the other doctors or the triage nurse. We offer a range of appointments including same-day (this may take the form of a telephone consultation with either a GP or triage nurse and save you having to come to surgery) and advance booking.


TODAY - 05/12/2019

We will be closing at 3:30pm today for staff training. Please call 111 during this time. We will re-open again at 7:30am tomorrow morning. Thank you Kinson Road Medical Centre


Dear Patients

 

In the period January 2019 to August 2019 there were a total of 1,443 booked appointments missed. 

 

To put this into perspective those appointments would have allowed us to treat 14% of our entire practice population.  In addition, that is equal to 6 days per month of a GP’s appointment time.

 

We have noticed as we get into the winter months demand for our appointments has increased and we would once again ask that if you book an appointment, please cancel it so we may give that GP consultation to another patient. 

 

Thank You – Kinson Road Medical Centre

 



Opening Hours

 See the appointments page for full details of our opening and consulting times.

 


Care Quality Commission (CQC)

Dear Patients

We are delighted to confirm that following our inspection in January 2018 by the Care Quality Commission Kinson Road Medical Centre has once again been rated ‘GOOD’ in all quality areas checked by the inspectors.  We are delighted with the outcome and want to thank our hardworking staff and patients who participated in the inspection, and continue to support us every day.

A copy of the report can be read by clicking the link below

FULL REPORT

To get this recognition by our regulator encourages us to continue to improve and provide quality services.  Thank you again for your ongoing support.

Kinson Road Medical Centre


Patient surveys

Thank you to all our patients who took the time to give us feedback on our practice during July 2019. The results have generally been very positive and have included comments such as:

"I was a life-long patient at Durdells Surgery so was very unsure when changing to a new doctors and new staff. We, as a family have been very impressed with every dr we have seen and have been given a genuinely faultless service. Thank you!"

" I've always had very good service at the practice the staff on the reception desk are always pleasant, very helpful, nothing is too much trouble. I can discuss any problems about my health with my doctor as always. I know I'm in very good hands and I get the very best health care."

" This is by far the best surgery I have ever been registered with. Staff are efficient, caring and knowledgeable. It is also possible to get an appointment when you need one rather than after the problem has gone. It is the first surgery in many years where I feel I have been listened to and given information to make a choice. Thank you " 

To view the results click on survey results.

We will review all the comments and create an action plan.  In the meantime, for your Information:

Online Access is now available, please ask at reception.

For patients who do not wish to receive the Friends and Family texts please let someone know on reception.

Why not take part in our Friends and Family survey? Just tick on the box below. The feedback from 329 patients in November showed that 250 were extremely likely to recommend our practice to friends and family, 52 were likely to, 10 neither likely nor unlikely, 4 was unlikely to, sadly 12 were extremely unlikely and 1 didn't know.


Repeat prescriptions

Please click here to to order repeat prescriptions

As of 1st September 2019, to make processing of prescriptions more secure, all prescriptions will be sent electronically to your nominated pharmacy.  If you haven't nominated a pharmacy then it will be sent to Lloyds Pharmacy on Kinson Road.  If you would like to change this then please let us know as soon as possible.


Patient Online Services

Patient Online Access is a facility for patients to make an appointment (routine and non-urgent), request their repeat medication and view their medical records online.  For information read the leaflet below.  Should you wish to apply for online services you need to complete the form and return it to the practice. You will then need to collect your registration details and provide some photo ID.

Online Services - Registration Form

Patient Online Access Information Leaflet

Log in to Online Services

Click below to do our Friends and Family test!

(Site updated 05/12/2019)
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