COMMENTS, COMPLAINTS or DIFFICULTIES
We endeavour to give you the best service possible at all times, but there may be occasions when you feel you wish to express dissatisfaction. We offer an in-house procedure to deal with your concerns. This procedure does not deal with matters of legal liability or compensation, but we hope you will use it to give us an opportunity to look into and, if necessary, correct any problems that may have arisen or mistakes that have been made.
If you wish to make a complaint, please contact our Practice Manager, either by telephone or by letter. She will take full details of your complaint and decide how best to undertake the investigation. She will investigate the matter and respond to you either by phone or letter or you may be offered a meeting, normally within seven days, to discuss the matter. This slight delay is to enable us to investigate the matter fully. You may bring a friend or relative with you to the meeting if you wish. We hope to address your concerns fully, provide you with an explanation and discuss any action that may be taken.
We trust that, at the end of the informal meeting, you will feel satisfied the matter has been resolved. However, if this is not the case, you can contact any of the following organisations:
The Parliamentary and Health Service Ombudsman
Telephone: 0345 015 4033
Dorset Clinical Commissioning Group
Telephone: 01305 368926
NHS Commissioning Board
PO Box 16738
Redittch B97 9PT
Tel: 0300 311 2233
If you need help or support with or information on making a complaint please contact:
13-15 Jubilee Court
Dorchester DT1 3AE
Tel: 0300 343 7000