The aim of this practice is to meet the health needs of the people it serves.
We will, in order to achieve this:
- Provide a service with appropriate care and consideration in accordance with our Practice Charter; the Dorset Health Authority and the National Patients Charters
- Provide appropriate training to practice staff
- Develop management systems which allow us to monitor the quality service delivered and identify new needs in the community
- Communicate with our patients, colleagues and other agencies.
This charter has been published so that you know exactly what your rights are and the standards of healthcare you should receive.
A right is a level of service to which the patient is entitled and which must always be delivered.
A standard is a level of service which you can expect to be delivered other than in exceptional cases.
Please help us by letting us know if any of these rights or standards are not being delivered.