People involved in your care will give you their names and ensure that you know how to contact them.
The Doctors' and Nurses' names are placed on their surgery rooms.
Please let us know if you change your name address or telephone number.
We run both a walk-in and appointment system in this practice. You will be given a time at which the Doctor or Nurse hopes to be able see you.
You should not wait more than thirty minutes in the waiting room without receiving an explanation for the delay.
Please try to keep appointments, and tell us as soon as possible if you cannot.
Please let us know if you feel you are being kept waiting unreasonably.
Please do not call doctors out of surgery except for a real emergency.
You will have access to a Doctor rapidly in case of emergency; within half a working day in cases of urgency; and otherwise within three working days.
We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to The Surgery.
Please ask for home visits by the doctor only when the person is too ill or infirm to visit the surgery.
We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this.
You should be able to speak to a Doctor by telephone.
Please keep your phone call brief and avoid calling during the peak morning time for non urgent matters.
If you have undergone tests or X-rays ordered by the practice, we will inform you of the results at your next appointment.
If no further appointment needs to be arranged, we will advise you when and how to obtain the results.
Test results take time to reach us, so please do not ring before you have been asked to do so.
Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
RespectPatients will be treated as individuals and partners in their health care irrespective of their ethnic origin or religious and cultural beliefs.
We ask that you treat the doctors, and practice staff with the same courtesy and respect.
We will give you full information about the services we offer.
Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered.
Please read this practice booklet. It will help you to get the best out of the services we offer.
It is important you understand the information given to you. Please ask us questions if you are unsure of anything.
Health PromotionThe practice will offer patients advice and information on
- They can take to promote good health and avoid illness
- Self-help which can be undertaken without reference to a doctor in the case of minor ailments.
Remember, you are responsible for your own health and the health of your children.
We will give you our professional help and advice. Please act upon it.
Health RecordsYou have the right to see your health records, subject to any limitations in the law. They will be kept confidential at all times.
Please ask your doctor if you wish to see them.
We will provide you with information about how to make suggestions or complaints about the care we offer.
We want to improve services, so we welcome any comments you have. Please contact our Practice Manager.
Please read our practice booklet, which will tell you about the arrangements we have made to receive your suggestions, complaints or even compliments!